Thank you for choosing The Vision Co. Our Momentum Map boards are custom-crafted, one-of-a-kind products designed specifically for you. Because each board is produced to your exact specifications and shipped directly from our manufacturing partner, we have a limited returns policy as described below. Please read this policy carefully before placing your order.

1. All Sales Are Final

Due to the fully custom and personalized nature of every Momentum Map board, all sales are final. We do not offer refunds or accept returns on completed orders.

Orders are sent to production immediately upon submission. There is no cancellation window once an order has been placed. Please ensure all details are correct before completing checkout.

Before submitting your order, you are responsible for thoroughly reviewing your board design, including:

• Goal titles and tracker selections

• Your name, logo, and favorite quote

• Tracker color and layout

  
  

By completing your purchase, you acknowledge that you have reviewed your design and agree to this returns policy. You also agree to contact The Vision Co. directly at contact@thevisionco.com to resolve any concerns before initiating a chargeback or payment dispute with your financial institution. Initiating a chargeback without first contacting us may result in your account being flagged and future orders being declined.

2. Damaged-in-Transit & Print Defect Replacements

We stand behind the quality of our product. If your board arrives damaged due to transit or contains a manufacturing print defect, we will replace it at no cost to you.

Qualifying issues include:

• Physical damage caused by shipping or carrier handling

• Print quality defects such as blurred text, incorrect colors, or warped boards attributable to the manufacturing process

To qualify for a replacement:

• You must report the issue within 7 days of delivery.

• Photos of the damaged or defective board and original packaging must be submitted to our support team.

• The issue must be attributable to transit handling or manufacturing, not personal use, modification, or customer design choices.

To report a damaged or defective board, please contact us at contact@thevisionco.com with your order number and photos.

3. AI Agent Error Replacements

Our AI agent guides you through the design process, and while we work hard to ensure accuracy, errors can occasionally occur on our end. If the AI agent made a documented mistake in generating your board, we will address it as follows:

First Replacement: No Charge

If you can demonstrate that the AI agent produced an error (e.g., incorrect goal title, wrong tracker type, or a misrepresentation of information you clearly provided), we will reprint and ship your board at no charge.

Note: You must report the agent error within 14 days of receiving your board. Screenshots or session records from your design session may be requested to verify the issue.

Second Replacement: Replacement Fee of $50

If, after receiving your first replacement board, you report an additional concern or request a further change, you will be responsible for covering the shipping and handling costs for a third board to be produced and sent to you.

Note: We ask that customers thoroughly review all details prior to and following the first replacement to ensure accuracy.

4. Shipping Timelines & Delays

Each Momentum Map board is custom-manufactured and shipped from our production partner. As a result, shipping timelines may exceed 10 business days from the date your order is confirmed.

Please be aware of the following:

• Shipping and manufacturing timelines are estimates and are not guaranteed.

• Delays caused by customs processing, carrier disruptions, weather, or other factors outside our control may extend delivery windows.

• We are not responsible for delays attributable to third-party carriers or international shipping logistics.

• Refunds will not be issued due to shipping delays, extended manufacturing timelines, or other factors outside of The Vision Co.’s direct control.

5. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout. If a package is undeliverable, returned, or lost due to an incorrect or incomplete address provided by the customer, the following applies:

• The customer will be responsible for all reshipping costs to send the order to the correct address.

• No refund will be issued for orders lost or undeliverable due to address errors.

Please double-check your shipping address carefully before placing your order.

6. Lost Packages

If your tracking information shows your package as delivered but you have not received it, or if your package is confirmed lost by the carrier, please contact us at contact@thevisionco.com within 14 days of the expected delivery date.

First Lost Package Replacement: No Charge

We will replace a lost package one time per order at no cost to you, provided a carrier investigation has been initiated or the carrier has confirmed the loss.

Subsequent Lost Package Replacement: $50 Fee

If a replacement board for the same order is also lost or reported missing, a $50 replacement and handling fee will be required before a new board is produced and shipped. This fee helps offset manufacturing and shipping costs associated with repeated fulfillment of the same order.

Note: We strongly recommend selecting a secure delivery address and, where possible, requiring a signature upon delivery to reduce the risk of lost packages.

7. International Orders: Customs, Duties & Import Fees

For customers outside the United States, please be aware that your order may be subject to customs clearance, import duties, taxes, and other fees imposed by your country’s government or customs authority.

• All customs duties, import taxes, and related fees are the sole responsibility of the customer.

• These charges are not included in the purchase price or shipping costs paid at checkout.

• The Vision Co. is not responsible for delays caused by customs processing.

• Refunds will not be issued if a package is held, seized, or returned by customs due to unpaid duties or import restrictions.

We recommend checking your local customs regulations before placing an order.

8. Contact Us

If you have questions about your order or believe you qualify for a replacement under this policy, please reach out to our team:

Email: contact@thevisionco.com

Please include your order number and a description of your concern. Our team will respond within 2–3 business days.