The Vision Co. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, use our platform, or purchase our products. By using our services, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide

• Account information: name, email address, and password when you register

• Design session data: goal titles, tracker selections, logo, name, favorite quote, and tracker color preferences you provide to our AI agent

• Order information: shipping address, billing address, and order details

• Communications: messages you send to our support team

Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, pages visited, and time spent on the platform

• Cookies and similar tracking technologies: used to remember your preferences, maintain your session, and analyze platform usage

• AI interaction data: conversation logs and design choices made during your Momentum Map session, used to improve our AI agent and personalize your experience

Payment Information

We do not collect or store your payment card information. All payment processing is handled by a third-party payment processor (such as Stripe). Please refer to that provider’s privacy policy for information on how they handle your payment data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our platform and AI agent

• To process and fulfill your Momentum Map board order

• To personalize your design experience and provide AI-driven insights based on your goals and preferences

• To analyze usage patterns and improve our product features and user experience

• To communicate with you about your order, account, or support requests

• To send you product updates, promotional communications, or offers, you may opt out at any time

• To detect, investigate, and prevent fraudulent transactions and other illegal activities

• To comply with applicable laws and legal obligations

We may use aggregated and de-identified data derived from your usage for product research, business analytics, and service improvements. This data will not identify you personally.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers & Third-Party Processors

We work with third-party vendors to operate our platform and fulfill orders. These include, but are not limited to, our manufacturing partner, payment processor, cloud hosting providers, analytics tools, and email service providers. These parties are granted access to your information only as necessary to perform their services on our behalf.

We require our service providers to maintain reasonable security standards and to use your data only for the purposes we specify. However, we are not responsible for the data practices, security incidents, or privacy policies of third-party service providers. Any data breach, unauthorized access, or misuse of your information by a third party is beyond our direct control, and The Vision Co. expressly disclaims liability for such events to the maximum extent permitted by law.

Business Transfers

If The Vision Co. is acquired, merges with another company, or transfers all or part of its assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

Legal Compliance

We may disclose your information if required to do so by law, regulation, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our platform. These technologies help us:

• Keep you logged in during your session

• Remember your design preferences

• Analyze how users interact with our platform

• Measure the effectiveness of our marketing

You may disable cookies through your browser settings. Note that disabling cookies may affect certain features of our platform. We do not currently respond to browser “Do Not Track” signals.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. AI interaction and design session data may be retained in de-identified or aggregated form indefinitely for product improvement purposes.

You may request deletion of your personal data at any time by contacting us at contact@thevisionco.com. We will process deletion requests within 30 days, subject to any legal obligations that require us to retain certain data.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal information we hold about you

• Correction: request correction of inaccurate or incomplete data

• Deletion: request that we delete your personal information, subject to legal obligations

• Portability: request a machine-readable copy of your data

• Objection or Restriction: object to or request restriction of certain processing activities

• Withdraw Consent: where processing is based on consent, you may withdraw it at any time

  
  

To exercise any of these rights, please contact us at contact@thevisionco.com. We will respond within 30 days. We may need to verify your identity before processing your request.

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, the right to delete your data, the right to opt out of the sale of your personal information (we do not sell personal data), and the right to non-discrimination for exercising your rights.

International Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal bases: performance of a contract (to fulfill your order), legitimate interests (to improve our services and prevent fraud), and consent (for marketing communications). You have the right to lodge a complaint with your local data protection authority.

7. Children’s Privacy

Our platform is intended for users aged 13 and older. Users between the ages of 13 and 17 may use our platform only with verifiable parental or guardian consent. Users under the age of 13 are not permitted to use our services.

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has submitted information to us, please contact us at contact@thevisionco.com.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

To the maximum extent permitted by applicable law, The Vision Co. is not responsible for unauthorized access to your data caused by factors outside our reasonable control, including but not limited to breaches occurring at third-party processors, vendors, or service providers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and, where required by law, notify you by email or prominent notice on our platform. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: contact@thevisionco.com

We will respond to all privacy-related inquiries within 30 days.